Professional Summary
AI Consultant with 2+ years leading end-to-end generative AI projects at Scale AI, managing cross-functional teams and data pipelines for enterprise clients. Background in operations leadership (5 years, FedEx) and client-facing sales gives me an edge in translating technical AI work into business outcomes stakeholders actually trust. Skilled in Agile delivery, GDPR-compliant data acquisition, and budget management; with a Finance degree in progress to back the business side.
Professional Experience
AI Consultant
- Owned post-launch accountability and portfolio oversight for 3 major enterprise generative AI workflows, ensuring business, quality, safety, and operational outcomes were consistently met.
- Designed scalable evaluation systems using golden datasets, LLM-as-a-judge workflows, and human review queues for production and pre-production pipelines.
- Led diagnosis and incident response for AI regressions; distinguished between model, prompt, and orchestration issues to drive post-mortems to closure.
- Monitored weekly performance indicators (containment, escalation, complaints) via production dashboards to track behavior and ensure throughput reliability improved by ~15%.
- Ran structured continuous improvement cycles (hypothesis, testing, rollout/rollback) for "mini-launches" like model swaps and prompt changes, optimizing resource spend by 17%.
- Guided expert review of new workflows during incubation to ensure they launched with proper GDPR-compliant instrumentation, eval coverage, and safety guardrails.
- Facilitated executive communication, translating technical changes and pipeline health metrics into plain language for leadership to explain what broke, why it mattered, and remediation steps.
Sales Representative
- Ranked top 5% of 600 on regional sales team, consistently hitting 120%+ of quota through consultative selling and tailored solution matching.
- Trained junior staff in product knowledge and sales technique, contributing to measurable improvement in team close rates.
- Built and maintained a repeat client base through hands-on post-sale support, driving incremental increase of monthly revenue from returning customers.
General Manager
- Operated as an independent contractor GM overseeing all business functions: logistics, hiring, training, retention, and P&L for a high-volume route network.
- Directed daily dispatch operational logistics spanning a 2,300 square mile territory, successfully executing 1,000+ daily deliveries across 15 synchronized routes.
- Developed and executed training programs for team members, enhancing skill sets and contributing to an overall average satisfaction rate of 98% each quarter.
Education
Bachelor of Science in Finance
Western Governors University
Expected May 2027
Bachelor of Science in Sociology
Austin Peay State University
Dec 2020